All orders must be prepaid. Until we receive payment we will not order your items.
All charges will be in New Zealand Dollars(NZD).
Once an order has been placed it cannot be cancelled or amended, though it *may* be possible to increase quantities or make minor changes.
As these are items have been specially ordered they cannot be exchanged or refunded for change of mind. Orders take approx 3 days (longer during any holiday periods).Evolution LED Lighting cannot be held responsible for any delays to orders due to the manufactures delays in processing and shipment.
We have the right to cancel any orders
We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
If goods have a manufacturing defect, we will meet our obligations under the Consumer Guarantees Act.
We may exchange goods within 14 days of sale subject to the following conditions:
1) Must be in their "as sold" condition including original packaging, Undamaged, unopened and in a resaleable condition . Damaged or used items will be refused for exchanges.
2) Receipt must be provided - No receipt - sorry no exchanges / refunds
3) NO Credit, exchanges or refunds for items that was specially ordered, modified or cut to length to meet you requirements
4) A credit note may be issued which is valid for 12 months from the original date of purchase. You must provide this when redeeming your store credit.
A 15% restocking fee may be charged.
SALE items sold during the "End of Lease Sale" are clearance and cannot be returned / refunded / exchanged.
All items are thoroughly tested before they are sold (on video). Rest assured you will not receive a faulty item. As these are sensitive electronics, the buyer bears all risk when installing and any damage done while being installed is not covered. Strip warranty does not cover mechanical failure (eg if you stand on it, twist it or stretch it), only LED burnout. Items used in a manner other than designed voids all warranty. Warranty valid only when our power supply purchased with item. In most cases an LED product is adapted to fit a purpose of your own design. We are not responsible for any failure of any product used other than manufacturers intended purpose, nor are we responsible for any advice given based on information supplied to us at time of purchase, nor any flaws in your design. LEDs and control gear must be protected from moisture, external heat sources, be removable, not be in contact with materials that trap heat and be provided with adequate ventilation.
As with any warranty claims you will have to return the item with original receipts. This is a requirement as we will have to test the item.
Any shipping cost are not refundable or able to be claimed. Shipping covers initial outgoing only.
Any installations costs associated with the product is not covered or able to be refunded.
We will otherwise meet our obligations under the consumer guarantees Act.